📌 Vacancy Posting End Date: February 05, 2026
Dashen Bank S.C is pleased to invite qualified and competent applicants for the position of Customer Experience Partner (CX Partner) for the following districts:
Position: Customer Experience Partner
Available Districts & Vacancy Numbers
| District | Vacancy Number |
|---|---|
| Nekemte District | DB_EX/HO/034/26 |
| Dessie District | DB_EX/HO/035/26 |
| Hawassa District | DB_EX/HO/036/26 |
| Wolaita District | DB_EX/HO/037/26 |
| Southwest District | DB_EX/HO/038/26 |
| West Addis Ababa District | DB_EX/HO/039/26 |
| South Addis District | DB_EX/HO/040/26 |
| Dire Dawa District | DB_EX/HO/041/26 |
Job Summary
The Customer Experience Partner (CX Partner) is responsible for translating the Bank’s Customer Experience (CX) strategy into effective execution at district and branch levels. The role focuses on monitoring branch performance, implementing CX initiatives, coaching staff, and embedding a strong customer-first culture through collaboration and leadership.
Academic & Professional Qualifications
- Bachelor’s Degree in Business Administration, Marketing, Management, Economics, or related fields
- Master’s Degree in related fields is an added advantage
- Proven background in branch operations, customer experience, or service quality roles is preferred
- CCXP (Certified Customer Experience Professional) certification is an added advantage
Experience Requirement
- Minimum 8 years of relevant work experience
- At least 2 years in a line managerial position
Functional & Technical Competencies
- CX program execution and performance monitoring (NPS, CSAT, CES, Mystery Shopping)
- Voice of Customer (VoC) analysis and service optimization
- CX coaching, mentoring, and culture transformation
- Stakeholder management and cross-functional collaboration
- Strategic advocacy and CX-driven transformation initiatives
Behavioral & Leadership Competencies
- Strong collaboration and teamwork
- Excellent communication and interpersonal skills
- Customer centric mindset and empathy
- Data-driven decision making
- Adaptability, agility, and responsiveness
- Professionalism, integrity, inclusivity, and respect
Required Skills
- Analytical skills
- Financial software proficiency
- Leadership capability
How to Apply
Interested and qualified applicants are invited to apply online using the links below:
- Nekemte District:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1650&company=dashenbank - Dessie District:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1651&company=dashenbank - Hawassa District:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1652&company=dashenbank - Wolaita District:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1653&company=dashenbank - Southwest District:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1654&company=dashenbank - West Addis Ababa District:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1657&company=dashenbank - South Addis District:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1659&company=dashenbank - Dire Dawa District:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1655&company=dashenbank