Dashen Bank invites qualified and competent applicants for the following position.

📌 Position: Customer Service Manager – Fiche Sub Branch
📍 Place of Work: Fiche
📄 Vacancy Number: DB_EX/NAD/003/26
📅 Application Deadline: March 20, 2026

💼 Job Summary

The Customer Service Manager is responsible for leading and managing all customer service operations within the branch. The role supervises Senior Customer Service Officers (Cash) and Customer Service Officers (Maker/Checkers) to ensure operational efficiency, high service standards, and strong customer satisfaction that supports the bank’s overall growth.

🎓 Academic Qualification

Bachelor’s Degree in a business-related field such as:

Marketing Management
Accounting
Management
Economics
Business Administration
Information Technology
Other related fields

💼 Work Experience

Minimum 6 years of relevant work experience

🧠 Functional / Technical Competencies

Business development and opportunity identification
Credit and financing analysis
Customer relationship management
Customer data analysis and interpretation
Branch operations management (payments, collections, account opening, cash management)
Strong banking business knowledge

👔 Leadership Competencies

Result-driven performance
Coaching and team development
Customer insight and service excellence mindset
Partnership and stakeholder engagement
Risk management capability
Digital technology awareness
Emotional intelligence
Strategic decision-making

🤝 Behavioral Competencies

Collaboration and teamwork
Effective communication
Adaptability and agility
Continuous improvement mindset
Customer-centric approach
Professionalism and respect
Inclusiveness and transparency
Data-driven decision-making

📩 How to Apply

Interested and qualified applicants should apply through the official Dashen Bank career portal:

🔗 Apply here:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1683&company=dashenbank

Dashen Bank – Vacancy Announcement