ZamZam Bank S.C. External Vacancy Announcement

Application Window: 7 Days from the date of announcement

Organization: ZamZam Bank S.C. (Full-Fledged Interest-Free Bank)

Gender Pool: Open to both Male and Female applicants

Compensation: As per the Bank’s competitive salary scale with attractive benefit packages

Application Channel: Digital Document Upload (Google Form Routing Link)

Named after the holy ZamZam water of Makkah, ZamZam Bank is a trailblazer in the Ethiopian financial sector, operating as a full-fledged, Interest-Free Banking (IFB) institution. Driven by its “Vision 2030” master plan to become Africa’s leading Shari’ah-compliant and all-inclusive bank, ZamZam is expanding its branch and district networks. The bank is currently conducting a large-scale recruitment drive for four (4) distinct professional positions across multiple cities.

Detailed Job Profiles & Requirements

1. Customer Relationship Officer II

• Locations: Addis Ababa, Dessie, and Shashemene
• Education: Bachelor’s degree in Management, Marketing, Banking and Finance, Economics, Business Administration, or closely related fields.
• Experience: Minimum of 3 years of relevant banking experience specifically in customer relationship management, branch business development, financing follow-up, or corporate sales.
• Core Responsibilities: Deepen client relations within the district; pitch Shari’ah-compliant financing leads; cross-sell digital banking products; and manage early arrears monitoring, portfolio discipline, and delinquency collection tracking.

2. Banking Business Officer II (BBO II)

• Locations: Addis Ababa Branches
• Volume Needed: 20–30 Openings
• Education: B.A. Degree in Economics, Management, Accounting, or other business-related fields.
• Experience: Minimum of 2.5 years of active branch banking experience, out of which at least 1 year must be served explicitly as a Banking Business Officer I (BBO I).
• Required Competencies: Proven mastery of front-end branch operations, localized sales/marketing, customer experience delivery, and strong Interest-Free Banking (IFB) product knowledge.

3. Banking Business Officer I (BBO I)

• Locations: Addis Ababa Branches
• Volume Needed: 20–30 Openings
• Education: B.A. Degree in Economics, Management, Accounting, or other business-related fields.
• Experience: Minimum of 1 year of branch banking experience, out of which at least 6 months must be served as a Junior Officer or equivalent operational rank.
• Required Competencies: Solid foundation in Interest-Free Banking (IFB) product guidelines, customer onboarding, and basic retail cross-selling.

4. Junior Banking Business Officer

• Locations: Addis Ababa Branches
• Volume Needed: 20–30 Openings
• Education: B.A. Degree in Economics, Management, Accounting, or other business-related fields.
• Experience: Minimum of 1 year of progressive work history in the banking industry specifically served under a Bank Trainee track.

Digital Application Procedure & Workflow

ZamZam Bank utilizes a dedicated online portal to process and filter intake files. Physical, in-person document drop-offs at headquarters or individual branches will not be accepted.

Submission Steps:

1. Consolidate your application cover letter, an updated corporate CV, and all supporting academic and experience credentials into one or more clean PDF documents.
2. Ensure your cover letter clearly states the exact job title and preferred work location you are targeting.
3. Access the bank’s secure shortened application link below to complete the registration form and upload your PDF files:

👉 Apply via ZamZam Bank Official Recruitment Portal

⚠️ Important Process Note: Applications must be submitted within the 7-day window. Due to the high volume of applicants expected for the 20–30 openings per banking track, only short-listed candidates will be contacted for subsequent testing and panel interviews. Ensure all PDF files are unencrypted and easily readable.