PCM Digitally Enabled Customer Support Service External Vacancy Announcement

Position: Call Center Sales Agent

Employment Type: Full-Time, Permanent Position

Duty Station: Addis Ababa

Corporate Overview: PCM Digitally Enabled Customer Support Service is a professional customer management and digital solutions provider. We are seeking enthusiastic, ambitious, and target-driven Call Center Sales Agents to join our growing outbound sales operations team. This role is ideal for confident, articulate communicators who thrive in a target-driven environment and are motivated by performance-based incentives.

Position Summary & Scope of Work

As a Call Center Sales Agent, you will serve as the primary voice of the company for prospective clients. Core duties include:

• Conducting professional outbound calls to engage prospective customers and explain available company services.
• Identifying distinct customer needs and aligning them with suitable service solutions.
• Driving sales conversions by guiding clients seamlessly through the registration, documentation, and onboarding processes.
• Managing and building strong, lasting customer relationships while accurately maintaining customer profiles in the CRM system.
• Meeting or exceeding daily, weekly, and monthly sales targets while upholding strict corporate service standards.

Absolute Eligibility & Skill Thresholds

Profiles must meet the following baseline capabilities to pass initial human resource screening:

• Education & Communication: Excellent, fluent spoken English communication skills are mandatory.
• Experience: Previous experience in a sales environment, telemarketing, or a call center hub is highly advantageous but not strictly required for goal-oriented candidates.
• Technical Proficiency: Basic computer skills, familiarity with spreadsheet applications, or prior exposure to Customer Relationship Management (CRM) tools.
• Core Competencies: Strong persuasion and sales-closing techniques, excellent problem-solving/analytical capacity, and a collaborative teamwork mindset.
• Operational Resilience: Demonstrated ability to work under pressure, manage customer objections, and remain completely action-driven.

Why Join PCM Digitally Enabled Service?

• Competitive fixed monthly salary base.
• Highly attractive commission structures and performance-based financial incentives.
• Comprehensive onboarding training and continuous professional coaching.
• Supportive, modern, and tech-driven workplace environment.
• Well-defined career growth and promotion pathways within the digital support division.

Step-by-Step Electronic Application Guide

PCM Digitally Enabled Customer Support Service manages its recruitment intake via structured digital pipelines. To submit your application file properly, follow these instructions:

• Method 1 (Ethiojobs Portal): Access the Ethiojobs ATS platform, search for the official PCM position listing, and apply directly via your online profile.
• Method 2 (Direct Email Submission): Prepare a clean, updated copy of your CV/Resume and email it directly to the recruitment pipeline at: Robelm5050@gmail.com

⚠️ Critical Candidate Note: Ensure your resume clearly highlights your English fluency level and any previous sales or customer handling experience. Only shortlisted applicants who meet the baseline assessment parameters will be contacted for an interview.