Customer Service Representative
Location: Addis Ababa
Employment Type: Day & Night Shifts
Number of Vacancies: 20
🔹 Key Responsibilities:
- Answer incoming calls and assist drivers and riders with inquiries
- Provide clear and accurate information about services
- Handle complaints professionally and escalate when necessary
- Maintain records of calls and follow company procedures
- Support daily operations of the ride service
🔹 Qualifications & Requirements:
- Minimum Diploma in any field of study
- Strong communication skills in Amharic and English
- Basic computer knowledge and skills
- Ability to handle customer inquiries and resolve issues effectively
- Team player with a positive attitude and willingness to learn
🔹 Key Skills:
- Adaptability
- Effective communication & sociability
- Problem-solving
- Teamwork & learning attitude
📝 How to Apply:
Submit your CV and application letter via Telegram to: @YangoEIE