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Dashen Bank S.C. External Vacancy Announcement

Dashen Bank S.C. is one of the most reputable brands in the domestic banking market, a reputation earned through consistent delivery of value and preeminence unmatched by its competitors. Aspiring to be the “Best In Class Bank in Africa,” Dashen Bank works in partnership with leading brands in the electronic payments industry to offer innovative commercial banking services.

The institution is executing a targeted talent acquisition drive to reinforce its head office administration, functional specialized units, and regional district operations teams. Qualified, experienced, and highly competent individuals are invited to review the open positions outlined below.

Open Positions

1. Customer Service Officer – Maker/Checker

  • Vacancy Number: DB_EX/ND/005/26
  • Place of Work / Duty Station: Branches under Nekemte District (Nekemte, Nekemte Area, Gambella, and Benishangul Region).
  • Application Closing Date: 09/07/2026
  • Educational Qualification: Bachelor’s Degree in a business-related field (e.g., Marketing Management, Accounting, Management, Economics, Business Administration), Information Technology, or equivalent fields.
  • Experience: Minimum of two (2) years of relevant commercial banking experience.
  • Key Responsibilities:
    • Maker Role: Handle front-office customer service support, process account maintenance, manage payment and collection transactions, handle cash/non-cash activities, and respond to basic customer inquiries.
    • Checker Role: Check and authorize front-office transactions, account modifications, and financial actions at the branch in strict compliance with internal policy and procedure manual limits.

2. Continuous Improvement Specialist

  • Vacancy Number: DB_EX/HO/083/26
  • Place of Work / Duty Station: Head Office, Addis Ababa
  • Application Closing Date: 09/07/2026
  • Educational Qualification: Bachelor’s Degree in Business Administration, Marketing Management, Management, or related discipline. A Master’s Degree (MBA/M.Sc.) is an added advantage.
  • Experience: Minimum of six (6) years of relevant progressive experience.
  • Key Skills & Competencies: Deep knowledge of process improvement frameworks (Lean, Six Sigma, Kaizen), root cause analysis, data interpretation, and organizational problem-solving.
  • Key Responsibilities:
    • Identify, orchestrate, and implement initiatives aimed at enhancing bank processes, operational efficiency, and overall performance metrics.
    • Monitor continuous improvement project outcomes, tracking KPIs to assess their qualitative impact on productivity and customer satisfaction.
    • Collaborate across various work units and corporate stakeholders to systematically drive innovation.

3. Branch Business Relationship Manager – RMSME

  • Vacancy Number: DB_EX/EAD/003/26
  • Place of Work / Duty Station: Branch under East Addis District Office
  • Application Closing Date: 09/07/2026
  • Educational Qualification: BA Degree in Accounting, Marketing Management, Business Administration, Banking, Finance, or a related business field.
  • Experience: Minimum of six (6) years of relevant experience in the financial services sector.
  • Key Skills & Competencies: Extensive banking background with in-depth understanding of Retail & MSME market segments, commercial credit pipelines, risk management, compliance, and negotiation.
  • Key Responsibilities:
    • Plan, lead, and control business development activities within the branch team in the assigned region.
    • Attract, deepen, and manage financial relationships to meet deposit and loan portfolio growth targets.
    • Promote, cross-sell, and position the bank’s products to maximize customer acquisition and value-added retention.

4. Database Administrator

  • Vacancy Number: DB_EX/HO/082/26
  • Place of Work / Duty Station: Head Office, Addis Ababa
  • Application Closing Date: 09/07/2026
  • Educational Qualification: Bachelor’s Degree in Information Technology, Computer Science, Computer Information Systems, Software Engineering, or equivalent technical field.
  • Experience: Minimum of four (4) years of relevant database administration experience.
  • Key Skills & Competencies: Proficiency in SQL and query optimization (indexing, execution plans), robust understanding of database management systems (relational, NoSQL), and middleware technologies (WebLogic, WebSphere, Apache Tomcat, IBM MQ).
  • Key Responsibilities:
    • Manage and maintain the performance, availability, integrity, and absolute security of the Bank’s core databases.
    • Ensure comprehensive compliance with internal data protection policies and corporate security frameworks.
    • Provide advanced technical support for the bank’s primary business and core banking software applications.

General Behavioral Competencies Required

  • Strong critical and analytical thinking, data-driven decision making, and problem-solving skills.
  • Exceptional interpersonal and cross-cultural communication skills with a focus on customer-centricity and service excellence.
  • Uncompromising professionalism, agility, responsiveness, and integrity in line with Dashen Bank corporate values.

How to Apply

Interested and qualified applicants who fulfill the specified requirements are invited to apply via the official online recruitment tracking links provided below:

Note: Applications must be submitted online before or on the specified deadline dates. Only short-listed candidates will be contacted by the HR team for sequential assessments. Dashen Bank S.C. is an equal-opportunity employer.